Terms of Service & Quality Guarantee

By accessing our digital showroom, submitting a quote request, or finalizing a wholesale order with us, you agree to be bound by these Terms of Service. These terms apply specifically to B2B (Business-to-Business) transactions between PAWGEAR and our retail/grooming partners.

1. Order Process & Non-Binding Quotes

Using our dynamic pricing calculator and clicking ‘Add to Quote’ does not constitute a legally binding purchase. No upfront payment is required on the website. An order is only confirmed once you approve the digital proof and complete payment via the official Proforma Invoice sent by our sales representatives.

2. Customization & Intellectual Property

For orders requiring custom logos or specific designs:

• You warrant that you hold the legal rights, trademarks, or copyrights to any artwork/logo you submit for printing. We hold no liability for IP infringement caused by client-submitted designs.
• Digital proofs will be provided for your approval before mass production. Once the proof is officially approved, modifications cannot be made.

3. Payment & Pricing

All prices listed on our digital catalog are estimated FOB or EXW prices in USD unless stated otherwise. Final costs, including express air shipping, will be finalized in the official Proforma Invoice. We accept secure B2B payments via PayPal, Stripe, and International Wire Transfer (T/T).

4. Shipping, Customs & Import Duties

We partner with major express couriers (DHL, FedEx, UPS). While we manage the export logistics and documentation, the buyer is responsible for any local import duties, VAT, or customs clearance fees levied by the destination country.

Because our accessories are custom-branded and produced for your boutique or salon, we do not accept returns or offer refunds for buyer's remorse or changes of mind.

However, we stand by our 100% Quality Replacement Guarantee:

• If products arrive with manufacturing defects, shipping damage, or printing that heavily deviates from the approved digital mockup, notify us within 14 days of delivery with clear photo/video evidence.
• Upon verification, we will reproduce and air-express the replacement items entirely at our expense or issue a full credit for your next order.

6. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising from a transaction shall not exceed the total amount paid by the buyer for the specific order in question. We are not liable for indirect, incidental, or consequential damages (such as lost retail profits or delayed salon event schedules).